Help Center

FAQs

Shipping and Tracking

Why is my tracking number not updating online?

How long does shipping take?

Lost Stolen or Undelivered Packages

Orders with incorrect address information

What countries do you ship to?

Will there be duties/taxes on my package?

Backorders

Returns/Exchanges

What is your refund policy?

Damaged or Incorrect Products

How do I return my order?

Sale Items

How do I exchange my order?

Orders Changes/Cancellations

How do I edit or change my order?

Discount Codes and Price Adjustments

How do I cancel my orders?

Sale Items

Payments

What payment methods do you accept?

When am I charged for my order?

Sales Tax

What currency are your products stated in?

CONTACT INFORMATION - FOR QUESTIONS NOT ANSWERED ABOVE

How do I contact Rosa Belle with questions not addressed above?